Return/Refund Policy

REFUNDS: Full refunds are only offered in the event of a manufacturer defect that results in a product being inoperable/unusable. All other returns and refunds are subject to a minimum restock fee of 20%, less freight, and customer will be liable for any return shipping fees.

Damage as a result of failure to read and follow proper use and maintenance procedures, as outlined in product manuals or any other official manufacturer documentation, is not eligible for a refund. Damage caused by misuse, negligence, or any other action that is not the fault of the manufacturer is not eligible for a refund.

PRODUCT RETURNS: If you receive a defective product and would like to return it, you must notify us immediately and cease any further use of the product. Continued use of the product makes it ineligible for a full/partial refund.

FREIGHT DAMAGE:  When a product is received, please review it for any damage that may have been incurred during shipping. If damage has occurred, please take photos and document the damage, then deny the shipment. You will be offered either a replacement or a refund for the product. Failure to report damage before use of the product will make it ineligible for a refund.

RETURN SHIPPING: Returns are accepted within 30 days of purchase with a 20% restocking fee less original shipping and handling charges. Return shipping and handling is the responsibility of the customer. If you need assistance with return shipping, a freight quote will be provided and charged to you prior to pickup. Product must be packaged in the same way it was received. Shipping damage as a result of poor packaging may make the product ineligible for a full or partial refund.

If a return shipping claim must be made, documentation must be provided by the customer to verify that the product was properly packaged. If a denied claim occurs as a result of poor packaging or due to lack of documentation, the purchaser agrees to the forfeiture of any further financial compensation.

ENGINE WARRANTY: Engine warranty work is the responsibility of the engine manufacturer. Many of our products use either Honda, Briggs & Stratton, or Kubota engines. Warranty work for engines is handled by a respective certified service center.

JAPA GUARANTEE: Japa’s guarantee is in addition to previous stipulations, not separate. The purchaser is responsible for familiarizing themselves with the content of the owner’s manual. Content may differ between manuals, the purchaser is responsible for reading through the correct product manual(s) to verify warranty/guarantee information. The information below is for reference and may not contain all information regarding Japa’s guarantee. For additional information on the guarantee, reach out to Japa directly through their website: https://japa.fi/en/

“The guarantee is valid for the original buyer for 12 months, starting from the date of purchase, but for no more than 1,000 operating hours.

In guarantee matters, always contact the machine’s seller before undertaking any procedures.

A guarantee claim must be issued to the seller in writing immediately upon discovery of a defect. If the defect concerns a damaged part or component, please send a photograph of the damaged part or component to the seller, if possible, so the fault can be identified. When submitting a guarantee claim, the buyer must always include the type and serial number of the machine and present a receipt that includes the date of purchase. Guarantee claims must be submitted to an authorised retailer.

Guarantee terms come into force when you register your customership in the extranet service found on our website.

The guarantee covers

  • Parts damaged in normal use due to faults in material or manufacture.
  • Reasonable expenses caused by repairing a fault in accordance with the agreement between the seller or buyer and the manufacturer. Faulty parts will be replaced with new ones. A faulty part or parts replaced due to a material fault must be returned to the manufacturer via the retailer.

The guarantee does not cover

  • Damage caused by normal wear and tear (such as blades and belts), improper use or use contrary to the instruction manual.
  • Damage caused by negligence of maintenance or storage procedures detailed in the instruction manual.
  • Damage caused during transport.
  • Cutting blades, V-belts and oil as well as normal adjustment, care, maintenance or cleaning procedures.
  • Defects in a machine to which the buyer has carried out or commissioned structural or functional changes, to the degree that the machine can no longer be considered equivalent to the original machine.
  • Other potential costs or financial obligations resulting from the procedures mentioned above.
  • Indirect costs.
  • Travel costs resulting from guarantee repairs.
  • The guarantee for parts replaced during the guarantee period of the machine expires at the same time as the machine’s guarantee.
  • The guarantee is void if the ownership of the machine is transferred to a third party during the guarantee period.
  • The guarantee is void if any of the machine’s seals have been broken.

If a fault or defect reported by the customer is found to not be covered by the guarantee, the manufacturer has the right to charge the customer for the pinpointing and possible repair of the fault or defect in accordance with the manufacturer’s current price list. This guarantee certificate indicates our responsibilities and obligations in full and it excludes all other responsibilities.”